Clients must contact Floatsuits Australia by email or phone to verify if a return/credit will be ok.

Floatsuits Australia will refund based on proof of purchase. The refund will be returned in the same medium in which it was given.

Read below for guidelines on this procedure.

• No freight costs, service fees or credit card surcharges can be refunded
• We reserve the right to replace, credit, refund or exchange faulty products at our discretion
• Product packaging/contents/condition should be original
• A processing fee of $11.00 (inclusive of GST) will be deducted from your payment.

1) Refund Policy for Electronic Media & Computer Software:

If you have your proof of purchase and the security seal is still intact, we will offer you a refund or an exchange option.

The value of the exchange coupon will be based on the price of the returned merchandise at the time of purchase.

If the seal has been broken and you have a receipt, you will be offered a refund or exchange only if the item is defective or unfit for purpose.

2) Refund Policy for all other merchandise:

If you have your proof of purchase, we will offer you a refund or an exchange option.

The value of the exchange coupon will be based on the price of the returned merchandise at the time of purchase.

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